Smith World Global Health

Privacy Policy

Effective Date: 2/18/26

Introduction

Smith World Global Health (“Smith World Global Health,” “Company,” “we,” “us,” or “our”) provides this Privacy Policy to explain how we collect, use, disclose, and protect information when you visit our website, portals, software, media channels, mobile applications, or other digital platforms connected to our services (collectively, the “Website”).

Your access to and use of the Website, its content, products, services, and any affiliated platform operated by Smith World Global Health (collectively, the “Service”) is subject to this Privacy Policy unless otherwise stated.

This Privacy Policy explains:

What information we collect

How we use and disclose it

Your rights regarding your information

How we protect your information

Capitalized terms not defined in this Privacy Policy have the same meanings set forth in our Terms of Use.

If you use the Service on behalf of another individual, you represent that you are authorized to do so and that the individual acknowledges and agrees to the practices described in this Privacy Policy.

Notice to Users Outside the United States

The Website is hosted in the United States and governed by applicable U.S. federal and state laws. If you access the Website from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States.

By using the Website, you consent to the transfer and processing of your information in accordance with this Privacy Policy and applicable U.S. law.

If use of the Website would be unlawful in your jurisdiction, please do not use the Website.

Acceptance of This Policy

BY ACCESSING OR USING THE WEBSITE, YOU ACKNOWLEDGE AND ACCEPT THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY.

Information We Collect

We may collect both:

Non-Personally Identifiable Information

Personally Identifiable Information

Non-Personally Identifiable Information

Non-Personally Identifiable Information (“Non-PII”) is information that cannot, by itself, identify you.

This may include:

IP address

Browser type

Device type

Operating system

Referring and exit pages

General geographic location based on IP

Usage data and browsing behavior

We may analyze this information to improve website functionality, performance, and user experience. We may also use or share aggregated Non-PII for analytics, advertising, and business analysis.

Cookies & Tracking Technologies

Cookies

We may use cookies to:

Maintain login sessions

Store user preferences

Facilitate checkout

Analyze usage patterns

You may disable cookies through your browser settings, but some Website features may not function properly.

Device Fingerprinting

We may use device fingerprinting technologies that identify devices based on browser and device configuration. Clearing cookies does not necessarily prevent this type of tracking.

Web Beacons

We may use web beacons to measure page views and email engagement. These technologies may collect limited information such as cookie IDs and timestamps.

Analytics

We may use third-party analytics providers, such as Google Analytics, to analyze Website traffic and advertising performance.

You may opt out of Google Analytics using the browser add-on made available by Google.

Mobile Device Terms

If you access the Website through a mobile device, we may collect:

Device model

Operating system

IP address

App or platform usage metrics

We do not access precise location data without your consent.

If push notifications are enabled, you may disable them through your device settings.

Social Media Integration

If you connect your account to a social media platform, we may collect publicly available profile information associated with that account.

We do not control how third-party social media platforms collect, use, or disclose your information. Please review their privacy policies directly.

Personally Identifiable Information

We may collect Personally Identifiable Information (“PII”), including:

Name

Address

Email address

Phone number

Date of birth

Username and password

Payment information

Identity verification documentation

Photos or videos you submit

Communications with providers

Prescription and treatment information

Lab results, when applicable

Providing this information is voluntary, but some information may be required for you to access certain services.

Medical Information

We may collect medical information on behalf of independent licensed providers and pharmacies.

This may include:

Health history

Questionnaire responses

Diagnosis information

Treatment plans

Prescription details

Images submitted for clinical review

Communications with providers

We may also receive:

Identity verification data from third-party vendors

Prescription history

Lab results

Payment data

Smith World Global Health does not independently create biometric data. If identity verification is required, a third-party vendor may temporarily create biometric data solely for identity verification purposes and then delete it according to its policies and applicable law.

How We Use Your Information

We may use your information to:

Provide requested services

Manage your account

Process payments

Communicate with you

Provide customer support

Personalize your experience

Improve Website functionality

Prevent fraud

Enforce agreements

Comply with legal obligations

We do not sell your personal information for monetary compensation.

We do not share mobile information with third parties for marketing or promotional purposes.

Disclosures of Personal Information

We may disclose information in the following circumstances:

1. To Providers and Pharmacies

To facilitate medical services, treatment review, and prescription fulfillment.

2. To Service Providers

Including payment processors, hosting providers, analytics providers, customer support vendors, and similar service partners.

3. For Legal Compliance

To comply with subpoenas, court orders, legal process, or lawful requests from government or law enforcement authorities.

4. Business Transfers

In connection with a merger, acquisition, bankruptcy, restructuring, or sale of assets.

5. Identity Verification Vendors

For fraud prevention, identity verification, and compliance purposes.

Children’s Privacy

The Website is intended for individuals age 18 or older unless applicable state law allows limited exceptions.

We do not knowingly collect personal information from children under 13.

If you believe a minor has submitted personal information through the Website, please contact us at:

Email: [email protected]

Protected Health Information (HIPAA)

Smith World Global Health is not necessarily a “covered entity” under HIPAA.

Independent licensed providers and pharmacies may be covered entities.

If Smith World Global Health acts as a business associate, we will comply with applicable HIPAA obligations.

Medical information used solely for diagnosis, treatment decisions, or prescription fulfillment may be considered Protected Health Information (“PHI”).

Information that is not classified as PHI may be used in accordance with this Privacy Policy.

De-identified information is not considered PHI.

Security

We use reasonable administrative, physical, and technical safeguards to help protect your information.

However:

No system is completely secure

Internet transmissions cannot be guaranteed to be fully secure

Email communications may not be encrypted end-to-end

You are responsible for safeguarding your login credentials.

If you suspect unauthorized access or a security issue, please contact us immediately at:

Email: [email protected]

Payment Processing

Payment transactions may be processed by third-party payment processors.

By submitting payment information, you authorize us to share necessary payment-related data with payment processors for the purpose of completing transactions.

We do not control the security practices of third-party payment processors.

Data Retention

We retain information:

For as long as needed to provide services

As required by applicable law

To resolve disputes

To enforce agreements

Independent providers and pharmacies may retain medical records according to their own legal and regulatory obligations.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have the right to:

Know what personal information we collect

Access your personal information

Request deletion

Correct inaccurate information

Limit the use of sensitive personal information

Opt out of certain data sharing

Not be discriminated against for exercising your privacy rights

To exercise your rights, contact:

Email: [email protected]
Subject Line: California Privacy Request

We may verify your identity before processing your request.

We do not sell the personal information of minors under 16.

Do-Not-Track

The Website does not currently respond to browser Do-Not-Track signals.

Privacy Policy Changes

We may update this Privacy Policy at any time.

Any changes will be posted on this page with an updated Effective Date. Continued use of the Website after changes are posted constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, you may contact:

Smith World Global Health
Email: [email protected]